IN RECOGNITION OF EXCELLENCE:“The miracle, or the power, that elevates the few is to be found in their industry, application, and perseverance under the promptings of a brave, determined spirit.”Mark TwainTOP PERFORMERSMEDICAL ASSISTANT PROGRAMBROOKLYN CAMPUSGRADUATED JANUARY/FEBRUARYGarcia, TaishaJames, KassianneMarrero , JenahMatos, ShantayaMeade, FatinaMills, DeniseRamirez, LeticiaVasquez, DanaWilliams, Kerri-AnnWilson, JaneenMEDICAL ASSISTANT PROGRAMQUEENS CAMPUSGRADUATED JANUARY/FEBRUARYBautista, Elisha DaneHeron, ReneeLevy, KeroneMalchan, MaleeshaShelton, JulietSingh, LalietoZapato, CarolONLINE MEDICAL INSURANCE BILLING AND CODING PROGRAMGRADUATED JANUARYBrenda BrodowskyLeslie FullerSandra HarrisKrystal MillerJacqueline MoralesJamie Scofield
Mai-Ling Colon recently began a new position working with a cardio-thoracic surgeon at New York City’s Mount Sinai Hospital. The position pays $5,000 more per year than her previous position as a Medical Assistant at the [Allen School] internship site at which she was hired after graduating.“The benefits are outstanding” said Mai-Ling about her new position.At the preliminary interview with the office manager and the office clerk at Mount Sinai, Mai-Ling’s experience and caring, professional manner made an impact. She was asked to “hang out and wait for the doctor” to interview her on the same day, rather than return on a second occasion, as is their normal procedure. The doctor hired Mai-Ling on the spot.“We all just sort of ‘clicked’,” said Mai-Ling. “My understanding of the requirements for various procedures and terminology that I got during my eighteen months at Housing Works [her internship site] was very helpful for me during the interview.”Not only was she hired on the spot at Mount Sinai, Mai-Ling shared her unusual story about the interview she had previously for the position at the internship site.On the day of the interview, dressed in a business suit and heels, Mai-Ling found herself sitting for an extended period of time in the waiting room. The clinic had suddenly become very busy. They were short-staffed. Mai-Ling slipped into the flats that she had in her purse and jumped right in to assist. She took vital signs, did Phlebotomy. She photocopied, faxed, filed. She interacted with patients and staff. She spent hours helping them to stem the tide of an onslaught of activity.Ultimately, after things slowed down, Mai-Ling was called into the physician’s office for what she expected to be the interview. Instead, the doctor looked at her smiling and said, “Mai-Ling, I saw you helping everyone here today. I may as well tell you, that was your interview. Welcome aboard!”At the new job at Mount Sinai, Mai-Ling “hit the ground running.” The cardio-thoracic surgeon, affiliated with several other hospitals, asked Mai-Ling to accompany him to them to do Spanish-English translation and handle a variety of clerical and clinical functions, including performing Phlebotomy procedures and taking vital signs. After only three short weeks, he asked her for suggestions on how to improve patient traffic flow and handle the volume of telephone calls he receives from patients at his other hospitals that come in during the work day. Mai-Ling’s valuable suggestions have already been successfully implemented.Speaking in a proprietary manner, as if she had been working with the cardio-thoracic surgeon for years, Mai-Ling said, “I look forward to helping him build his practice and making sure we are one of the busiest practices there.” When asked how she would go about doing that, she replied, “It involves contacting other physicians who need the services we provide, establishing relationships with referring physicians, and building strong relationships with everyone – patients, staff and other professionals.”Mai-Ling excels at building strong relationships. Her instructors and the Dean at Allen School’s Brooklyn campus speak of her with warm regard and admiration.“I loved my time at Allen School,” she said. “All of the instructors went way above and beyond the call of duty, tutoring me when needed, answering my questions – and I asked a lot of them!”“I was greatly influenced by Dr. Surrey [Ian Surrey, MD] and by Dean Jannicelli [Robert Jannicelli, MD]. Every time I stop by to visit or call, they push me to continue my education, Mai-Ling said. “In order to get assistance with continuing my education, I have to be at Mount Sinai for an entire year and then they will help me to do it. Eventually, I plan to carry what I learn into becoming an RN or a Nurse Practitioner.”“I’m going to miss doing more of the clinical work that I was doing at Housing Works because my new job has much more of a clerical focus,” said Mai-Ling, “but I am going to keep my skills fresh by volunteering at Allen School to assist Dr. Surrey on Saturdays as he teaches Phlebotomy and vital signs. I also informed Mount Sinai that I’m available as a volunteer for clinical work.”Named after a character in a Bruce Lee movie by her father, a Kung Fu aficionado, Mai-Ling has been married for seven years to Geronimo, a counselor for mentally disabled adults. They have three children, aged 3, 5, and 14. They are active in their church and love sports. Mai-Ling used to run cross country track and field and played baseball, football and basketball.Allen School congratulates Mai-Ling Colon on her advancement in the medical field, her success with interviews and what is truly “amazing and miraculous,” her willingness to contribute at the highest level in every medical environment in which she plays a part.
IN RECOGNITION OF EXCELLENCE:
TOP PERFORMERSMEDICAL ASSISTANT PROGRAM
GRADUATED APRILDeStefano, Sarnantha
Rosario-De Los Santos, Justina
Thomas, CarolGRADUATED MAYBeckford, Kereen
Turicik, ValerieMEDICAL ASSISTANT PROGRAM
QUEENS CAMPUSGRADUATED APRILBegum, Asma
Garner, Michaelâ€™le D.
Torres, EdwinGRADUATED MAYCipriana, Omawattee
Summers, Gladys Amelia
Golston, MercedesONLINE MEDICAL INSURANCE BILLING AND CODING PROGRAMGRADUATED APRILCarnahan, Sandra
Dear Editor,I recently got a job through the Speed Staffing System™. As a regular reader of the newsletter, I have gotten a lot of tips and advice. One thing I don’t remember reading, though, is any advice on how to make myself indispensable in my new job.Seeking Job Security
Dear SJS:As I was pondering your question, a popular police detective show was playing on TV in the background and it got me to thinking that the best advice I can give you – and anyone else who wants to be indispensable to their employer – is to be a “detective” on your job. Tap into your inner detective skills and put them to work. What are some of the top detective skills and how can you use them to become invaluable to your employer?Listed below are a few ideas:♠ Problem-solving skills. This is the number one function of a detective. If you solve problems for your new employer, all will go well. On the other hand, make sure you are not a source of problems to the organization. In other words, don’t create problems, solve them.♠ Observation and listening skills. Detectives must keep their eyes and ears open for clues. In your case, you are keeping your eyes and ears open for clues to problem-solving opportunities. If you do that, you should be able to figure out exactly how you can fill a niche for your employer.♠ Critical thinking skills. Detectives don’t take information at face value, nor are they locked into narrow thinking. Equally, you should be open to garnering full information and use expansive, out-of-the-box thinking. Just because things are done in a particular way, does not mean they cannot be improved. If you discover an opportunity to solve a problem or improve a process or situation, focus on it and pursue it in a detailed manner.♠ Research skills. Detectives always research their hunches and ideas to make sure they do not make any mistakes. You should definitely do the same, so that you can justify your thoughts and actions to your employer in a manner in which you can back up with facts.♠ Communication skills. A detective’s success will often depend on being able to communicate and come across well, so that they can be trusted by others and establish and maintain working relationships. That is done by evaluating the audience, choosing the right vocabulary, using the proper voice inflection, and demonstrating empathy. Once others see you as “human,” real and reasonable, they will be more open to assisting you.So, SJS, there it is. Dust off your Sherlock Holmes’ hat and get to work!The Editor
Since 1776, millions of immigrants from countries around the world have arrived at America’s shores. Their contributions are felt in every area of enterprise, including industry, science, agriculture and the service trades. Many of them went on to win world renown and their names will live on in the history books and minds of others. There are countless stories of the hard work and struggle of those great individuals whose lives became part of the rich tapestry that is America.
Added to the unending stories stored in the memory banks of individual families throughout the United States, stories about family members from far flung nations whose fervor to live the American dream, forged with a powerful work ethic, courage and an abiding faith, is the story of Ranen Kundu.Ranen Kundu, instructor of Computers, Office Procedures and Business English at Allen School since 2003, has a story of his own, a story of hard work and the positive rewards of it. Presently, Mr. Kundu teaches at both the Brooklyn and Queens campuses. In a life filled with ups and downs, Mr. Kundu, achieved his long sought goal. On April 15, 2009, he became an American citizen.An electrical engineer from Dhaka, Bengladesh, who had been working for that country’s government navigation project, Kundu came to America, in 1994, “to pursue the American Dream.” Toward that end, he obtained a masters degree in Computer Science from the City College of New York with a clear cut goal to work in Information Technology in the Engineering area. Unfortunately, in what would be a life-altering set of circumstances, 9/11 ensued and the jobs in Mr. Kundu’s field of choice became extremely rare and most difficult to obtain.It was at that time, that a close friend introduced Mr. Kundu to the Allen School, where he was hired as a computer instructor. With what he refers to as, “The teaching and help” of his friend and the “wonderful staff” at Allen School, Mr. Kundu, a highly motivated person, eager to learn from everyone, found a place in which his great knowledge, kind heart and dedication to excellence would be valued and optimized.“I like teaching and I learn so much from my students,” Kundu said. “My knowledge could not be complete without their help and the help of my colleagues and friends at Allen School.”On April 15th, when Mr. Kundu became a United States citizen, he reflected back on his personal history and on his parents who had raised four sons, of which Mr. Kundu is the third. His oldest brother is a medical doctor, working in Public Health for the Government of Bangladesh. His second brother is a businessman, and his youngest brother, living in Canada, is a Professional Civil Engineer.Mr. Kundu lives in Queens with his wife and two sons. His youngest son, Ryan, born here, is ten years old, in third grade, and wants to become a detective. His older son, Rahul, twenty years old, is presently at NYU studying in a dual program, simultaneously completing a Bachelors degree in Electrical Engineering and a Masters in Mathematics. In his “free time, Rahul, is doing a summer internship at the United States Air Force Research Lab in Rome, New York.Ranen Kundu is indeed living his American Dream, providing opportunities for his family, and for the countless Allen School students who are fortunate to be in his classroom.“I am proud of myself as a United States citizen,” Mr. Kundu said, “Now, I can vote and submit my opinion to the Government. This country has given me so much since I got here. Now it is my turn to give back.”Mr. Kundu is the de facto Allen School chronicler of events, generously offering his photographic expertise by taking photos for so many years. To see his current exhibit of the Graduation 2009 ceremonies, go to:For Facebook:
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On Thursday, June 6th, 2009, at the Queens College Colden Auditorium, a ceremony was held honoring the largest Allen School graduating class in its almost fifty year history – a full 1400 graduates – which included graduates from the Medical Assistant and Nursing Assistant programs and the first group of graduates from the Allen School’s new Online Medical Insurance Billing & Coding program. The online graduates who attended with their families were not only from New York, but also from such distant places as Florida, Kentucky, Minnesota, and Ohio. For some of them, the trip to Graduation 2009 represented their first trip to New York.The ceremonies began with a quiet reflection delivered by Mike Perez, Executive Director of Admissions, followed by a powerful rendition of the Star Spangled Banner by current Queens’ Medical Assistant student, Elizabeth Guzman.Annette Jill Luke, Director of the Queens campus, Lillian Mitchell, Director of the Brooklyn campus, and Linda Passamaneck, Director of the Online school, addressed the graduates and guests. Their abiding devotion to the graduates was expressed in heartfelt and meaningful words of encouragement and enthusiasm, clearly tinged with a bit of melancholy as yet another group of their carefully nurtured “offspring” flew out of the Allen School “nest” into the world at large.Valedictorians, Medical Assistant, Renee Heron (Queens, New York campus), Erica Myers (Brooklyn, New York campus), and Billing & Coding professional Terry Sherman (Online school), spoke eloquently.Renee advised her fellow graduates to “shoot for the moon,” in terms of reaching their full potential.Erica compared the grace under fire of the pilot, Chesley Sullenberger, who safely landed the plane in the Hudson River on January 15th of 2009, to the potential that each graduate has to incorporate their training and skills into successfully handling a crisis when others will be depending upon them.Terry Sherman spoke of her challenging “journey,” returning to school after having raised “three beautiful daughters,” and the great self-confidence she regained as a result.Janet Kramer, the new and first Executive Director of Career Services, using the metaphor of Dr. Seuss, inspired the graduates to strive for lofty goals and to never give up. Dr. Stephen Davis, Academic Dean (Queens), distributed the diplomas. Dr. Robert Jannicelli, Academic Dean (Brooklyn), presented the graduates to the President of the Allen School, Mr. Robert Teich.Mr. Teich spoke of the remarkable history of the Allen School, of the fact that ownership now includes three full generations, having passed from Loretta Teich, his mother, to him and now including his son, the Vice President, Jason Teich. He spoke with emotion and pride of the longevity of employment of so very many of the Allen School personnel, as close as family to him, many of whom have been with the school for ten, twenty and even thirty years. Mr. Teich praised the first group of online graduates and congratulated all of the graduates encouraging them to go higher.Evening Dean, Gail Skeete (Brooklyn), lead the graduates in the recitation of the Professional Code for Health Career Graduates, that includes the promise to provide services with respect for human dignity…regardless of the social, cultural, economic or religious differences of the patients…to be a role model for one’s family, a professional in the community and a part of the global healthcare team…”Members of the Allen School’s 2009 graduating class, will be part of the new frontier in the medical industry, as advancing techniques in science, medicine and technology, meet the challenges in a world of “firsts.”Additional photos of Graduation 2009 are posted on the Facebook page and on the Allen School blog. Check them out.For Facebook:
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Unprecedented and breathtaking developments in human communication underscore how Allen School continues to utilize cutting edge methods to benefit its community…
In a remarkable historical event, thousands of brave young people in Iran risked their lives by taking to the streets in a dramatic political uprising. They protested the results of a recent presidential election. In the face of massive arrests by the police and threats of execution from government officials, public protest continued as the government worked on shielding the outside world’s view of the unrest by arresting journalists, and banning coverage of the demonstrations. Social media like Facebook, Twitter, blogs, and citizen journalism replaced traditional news outlets for the spreading of information. Old media, falling victim to censorship by the government, was not able to keep up with reporting the news.The new model for communication has become social networking. Social media has opened a direct line of accessible information that enables people to communicate with each other. The Allen School, after introducing four years ago its online portal to showcase high level candidates to the medical HR community, the Speed Staffing System™ is now making use of social networking to knit its own community more tightly together and to reach out to the community at large.Students and alumni of both school entities and the community at large are invited to become fans on Facebook to meet each other and to find out about goings on and events. They are also invited to read the ongoing and lively discussions on the new blog and are welcome to post their opinions and comments.For Facebook:Queens and Brooklyn Campuses Facebook:
Online Campus Facebook:
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There has never been a better time to enter the world of medical billing and coding. Let me explain why. Healthcare professionals and healthcare students need a solid understanding of the “Age Wave” which will soon hit the United States. Continue reading…
Dear Editor: At the end of the last two interviews I had, the interviewers asked me if I had any questions. Both times I told them that I didn’t and I felt as if they seemed to be expecting more from me, for me to actually ask questions, but I didn’t know what to ask. I felt as if I had done really well in the interviews, but did not get called back to either facility. No QuestionsDear No Questions:It is a standard practice for many interviewers to ask, “Do you have any questions?” at the end of an interview. When a candidate replies, “No, I think you covered it all,” it may be interpreted by the hiring manager that you are not really interested in the job.Always come prepared with some questions to ask, but never ask about salary and benefits until the employer raises those issues. By asking questions, you show your interest in the position, play a more active role in the interview, showcase how much you know, guide the discussion into an area of your particular expertise, and have an opportunity to decide if you really want to work for that organization. An example of some good questions to ask are:» What are the traits and skills of people who are the most successful within your organization/office? Can you describe an ideal employee?» What will be the most challenging aspects of the position?» Why do you enjoy working for this company?» Can you describe a typical day for someone in this position? What are the day-to-day responsibilities of the position?» What particular software and computer equipment do you use?» How will my job performance be measured, by whom, and how often?» What is the company’s policy on promoting people?» Is there anything else you need to know about me as a candidate?» How soon do you expect to make a decision? When might I expect to hear from you?The Editor
Have a headache? Call the doctor. A stomach ache? Call the doctor. A sore throat? Call the doctor.
But… your doctor may not be in the office on the day you call. He may be at Walmart buying an electronic health records (EHR) system to digitize your medical records. He may just be in Aisle 7, contemplating the purchase of the $25,000 full implementation of an eClinicalWorksEHR system to be sold through Sam’s Club specifically designed for a clinician in a medical office.
Having an electronic health system in your own doctor’s office lessens the likelihood of you being treated with medicine for a stomach ache when you came in for a sore throat. When used properly, most health experts contend that digital records vastly improve patient care.
The days of pulling a patient’s file at a doctor’s office or having a patient retrieve and bring in medical records from a specialist will be over. Doctors will be able to enter a patient’s info onto a computer, but it is far more likely that medical assistant and billing and coding staff will be digitalizing the info based on the doctor’s written notes. The doctor and the staff will be able to gain instant access to all the medical records at the touch of a button.
Walmart began implementing the EHR technology that it will soon offer to physicians, in 2006, at its own thirty clinics in eight states, staffed by third-party doctors and nurses. Dell will be responsible for the computer and software installation. Training and maintenance for its electronic health records system will be handled by eClinicalWorks.
It will be available for sale before summer 2009.
Walmart’s decision to march boldly into the market for electronic health records, bringing the technology mainstream to where most of America’s doctors practice – in small offices – comes at the time when it can clearly capitalize on the incentive plan for providers, a federal program that provides payments to doctors and hospitals that are “meaningfully using” health information technology in practice in 2012 and beyond.
The health care industry is positioned to continue to be one of the safest places in terms of job security. According to the Occupational Outlook Handbook published by the U.S. Department of Labor Bureau of Labor Statistics, the health care industry will account for the most new jobs, almost three million of them, by the year 2016. This is due to an aging baby boomer population, population growth and advances in medical technologies.
As Walmart, the world’s largest retailer, #2 on the Fortune 500 list, positions itself at the center of the electronic medical record keeping market, demand for trained professionals with skills in 21st Century medical record keeping will explode. Allen School Online Medical Insurance Billing and Coding Program
graduates stand ready to hit the ground running from Day One in these prestigious career positions!