The future begins here! Medical Assistant skills & attributes

The future begins here! Medical Assistant skills & attributes

Medical Assistants are held to a higher standard of professionalism than employees in other industries. The way the medical assistant approaches the job and interacts with patients is critical to the success of the physician’s practice, hospitals, outpatient clinics and other healthcare facilities. Patients expect professional behavior and put trust and confidence in those who are professional in demeanor. There are a specific set of skills and attributes that shape a medical assistant into a professional.

Medical Assistant Professional Skills

There are many skills that contribute to the professionalism of medical assistants. Medical assistants should work on being loyal, dependable, courteous, initiative driven, flexible, credible, confidential, and optimistic.

Loyalty – Medical Assistants should be devoted to the success of the medical practice and hold the belief that being a medical assistant at the medical practice is in their best interest. Loyalty should be reciprocal and if a medical practice is offering equal pay for equal work, the medical assistant will feel like the medical practice is doing its best for them as well.  Medical assistants can go one step further and be committed to the medical practice if they support the employers’ strategy and objectives

Dependability – a dependable medical assistant not only shows up for work on time but also produces consistent work. A medical assistant must follow through when the physician gives an order. The dependable medical assistant will also be counted on and given more responsibility.

Courtesy – the medical assistant should be friendly and kind to patients at the medical practice. Attention should be given to the patient as they arrive at the medical facility. The medical assistant should offer a warm smile and friendly attitude to the arriving patient.

Initiative – the medical assistant should be self-motivated and ambitious. Medical assistants that show initiative have a take charge attitude. The medical assistant should observe a need and make themselves available, rather than wait for a supervisor to direct them to an area that needs attention.

Flexibility – the medical assistant should have the willingness and ability to respond to changing situations and expectations. Flexible medical assistants will modify their approach to tasks based on the unique demands of each situation, especially in an emergency. In a medical facility the patient comes first, and every medical assistant should lend a hand where ever they are needed

Credibility – trust is a vital component of the medical assistant and patient relationship, and the credibility of the medical assistant should be strong. The information that is given to patients must be accurate as the patient may see medical assistants as an agent of the physician.

Confidentiality – Patients are entitled to privacy under the HIPAA act. Confidentiality extends to the home and other environments outside of the medical office. The medical assistant is prohibited from discussing confidential patient information to family and friends. Consequences will be enacted if the medical assistant breaches patient privacy.

Medical Assistant Professional Attributes

The medical assistant will need specific attributes to be a professional while working with colleagues and dealing with patients. These attributes include teamwork, time management, prioritization and goal setting.

Teamwork – medical staff must work together for the benefit of the patient. The medical assistant should accept the tasks given to them by their supervisor unless they are illegal, unethical, or place patients in danger.

Time Management – the medical assistant should use their time efficiently and concentrate on the most important duties first. They should make a schedule, prioritizing tasks and allowing for emergencies along the way. The key to time management is prioritizing.

Prioritizing – a form of triage should be used by the medical assistant to sort tasks into the must, should and could categories. Of course, the medical assistant needs to attend to emergencies, but they also must anticipate what will do the most good and in what order those tasks should be completed to benefit the most.

Setting Goals – if the medical assistant doesn’t set goals, they will never know when the goals have been achieved. Setting goals can also help the medical assistant accomplish what they want or need to each day, giving them more motivation to achieve those goals.Learning never ends as a medical assistant and that is what makes this career so rewarding.Interested in learning more about developing the skills and attributes of a medical assistant? Don’t let your old career keep you down. Contact the Allen School today! We are enrolling now for our winter classes and cannot wait for you to become part of the Allen School family. Visit to learn more. -Allen School

New Year resolutions for the Medical Assistant

New Year Resolutions for the Medical Assistant

The right resolutions can improve your mental and physical health, and maybe even your future career! These five resolutions can start your 2020 off right.

1. Take better care of yourself Healthcare students from all fields — you know who you are — tend to go hard, a little more than most. At clinicals or your externship, you’re often on your feet, assisting patients or moving equipment, and then hurrying back to class or to study for the next exam. Add family and personal responsibilities to the mix, and you don’t have much time left for you. That’s why eating well, exercising, and getting quality sleep should take a larger precedent in the New Year. Make New Year’s resolutions that push your health in the right direction to create a better you. Devoting a little more focus and time to your essential needs can result in less stress, more productivity, better outcomes in school, and a more balanced life. 2. Eye on the prize As you go deeper into your studies, you may lose sight of why you wanted to go to school in the first place. The New Year means a clean slate in many ways, but it’s also a time to realign yourself with your big-picture goals. Resolve to talk regularly with the people who inspired you to go to school. At the Allen School of Health Sciences, we have been helping students for nearly 60 years. Encouraging, coaching and assisting students with their career and life goals. In addition, revisit other reasons you wanted to enter healthcare. Write them down, and stash them away in a safe place. Better yet, carry them with you on the go. This way, when the going gets tough in 2020 you’ll always be reminded of why you’re in school, close at hand. 3. Open up your ears and listen As healthcare students, we want to share what we’ve learned with the world. We go through grueling hours of study and hands on training, so when the time comes to show off a little, it’s easy and fun to spout our new knowledge at parties, to our instructors, or to anyone who will listen. But often, by keeping our mouth shut and our ears open, we actually learn more.

This doesn’t only apply to the classroom. Become an active participant in your friendships through active listening. Not only will you build stronger relationships, you’ll also build necessary skills to become a better caregiver in the future

4. Laugh a little more each day  Humor has its place in the day-to-day lives of healthcare practitioners for a reason. Even though we’re doing what we love, we see some things most people will never witness at any point in their lives. Our jobs take a physical and emotional toll on us, and without finding something to laugh about daily, it’s easy to succumb to all the pressure. By adding a few extra chuckles to your routine, you can reap the of lower blood pressure, less stress, and increased blood flow. And, let’s face it, laughing makes us feel better. 5. Stay positive  There will be days when all you want to do is stay in bed and watch your favorite movie instead of facing the challenging day ahead. It’s important that, even in the darkest of moments, you try and stay positive. We know hearing “hang in there” is the last thing you want to hear when you’re having a bad day, but the alternative can have a negative impact on your health, your performance, and your surroundings. When you graduate and become a Medical Assistant, you’ll continue to face many challenges. If you make a resolution to create a habit of positivity, those hard times will be a little easier. What are your resolutions for the New Year? Are you ready to put your new years resolutions into action? Having a new year’s resolution of starting a new career in healthcare? Contact the Allen School of Health Sciences today! We are now enrolling for our winter classes and cannot wait for you to become part of the Allen School family. Visit to learn more. -Allen School

A new year, another Medical Assisting class graduates! YOU can be next!

A new year, another Medical Assisting class graduates! YOU can be next!

A new year can be the perfect time for a new start. For many people, it’s an opportunity to think about a new job. If you’ve been thinking about a new career as a certified Medical Assistant, this may be the push you need to begin making that idea a reality

 Would this field be a good fit for you?

When you’re considering a new career, it’s important to determine if the role would be a good fit. For Certified Medical Assistants, the following qualities and attributes are important to succeed: empathy, integrity, and dependability, ability to manage stress, strong communication skills and compassion.

Why are those particular skills so crucial for this role? Medical Assistants may have administrative or clinical duties, or both, depending on the work setting. Duties may include greeting patients, updating medical records, preparing patients for their exam, drawing blood, and assisting with medication. For all these duties, as well as any others that may be assigned, the qualities and attributes listed above would help the individual provide patients with the best possible care. 

 Education and Certification

If this field sounds like a good fit for you, it’s time to begin finding a program that will give you the educational foundation you need to pursue it. Do your homework and find the program that best meets your needs in terms of scheduling, flexibility, learning style, cost and any other issues that maybe part of the decision. For nearly 60 years the Allen School of Health Sciences has trained thousands of people for their careers in healthcare.

Looking ahead

There’s good news as far as job security in this field. Employment of Medical Assistants is projected to grow 23% from 2018-2028, much faster than the average for all occupations. This is largely due to the aging of the baby boomer population, which has increased the need for preventive medical services. This is good news for people who are considering this field. 


There are opportunities for personal growth as well. After you work in an entry-level Medical Assistant position, moving into a medical specialty may offer better opportunities. The longer you work in a specialty practice that you enjoy, the more valuable your skills and knowledge will become to your employer. 

Will it be easy? Nope. Will it be worth it? Absolutely. At the Allen School of Health Sciences, we specialize in helping students reach their education and career goals. Are you ready to start the new year with a new career? Contact the Allen School today! We are enrolling now for our winter classes and cannot wait for you to become part of the Allen School family. Visit to learn more.

-Allen School

10 Things Your Job Interviewer Won’t Tell You

US News and World Report published a truly excellent piece explaining some of the major mistakes and missteps made by job applicants.  In this age of high competition for a scarce number of jobs, there are very small margins for error in the interviewing process.  Even things that seem like positives (showing up early for example) can be negatives.  Other things we may not even think about – like talking too much – are also potential deal-breakers.The US News and World Report list include:1. Little things count. Candidates often act as if only “official” contacts, like interviews and formal writing samples, count, but hiring managers are watching everything, including things like how quickly you respond to requests for writing samples and references, whether your email confirming the time of the interview is sloppily written, and how you treat the receptionist.2. We don’t want you to try to sell us. It’s a turn-off when a candidate seems overly focused on closing the deal, rather than on figuring out if the job is the right fit. No hiring manager wants to think she’s being aggressively sold; we want the best person for the job, not the pushiest spiel.  3. We’re judging how you’re dressed and groomed.3.In most industries, a professional appearance still matters. You don’t need to wear expensive clothes, but showing up in a casual outfit or clothes that don’t fit properly, having unkempt hair, or inappropriately flashy makeup can harm your chances.4. We might act like we don’t mind you bad-mouthing a former employer, but we do. We’ll let you talk on once you start, but internally we’re noting that you’re willing to trash-talk people who have employed you in the past and are wondering if you’ll do that to us too. What’s more, we’re wondering about the other side of the story—whether you’re hard to get along with, or a troublemaker, or impossible to please.5. You showed up too early. Many interviewers are annoyed when candidates show up more than five or 10 minutes early, since they may feel obligated to interrupt what they’re doing and go out to greet the person. Some feel guilty leaving someone sitting in their reception area that long. Aim to walk in five minutes early, but no more than that.Go have a look at the entire list and sound off in the comments if you’ve ever made any of these mistakes.

5 Deadly Substances Now Used in Medicine

Medications have long been derived from a wide variety of strange places and substances from plants, to animals, and even minerals. Today we want to share a few very unconventional places to derive medicine from. All of these substances have one thing in common; they are helpful in the correct quantity, but very deadly if not dosed correctly.
  • Arsenic – This substance is commonly found in pesticides, some building processes, and some industrial processes. It has also been found to be helpful in battling certain cancers in the correct dosage. Arsenic belongs to a class of medications called anthracyclines.
  • Foxglove – You may have this pretty flower growing in your yard and you probably won’t have a problem with any small animals sneaking in and eating it. In high doses, consumption of foxglove will cause a drastic decrease in blood pressure which could lead to death. In the correct dosage though it becomes a key ingredient in the heart failure medication known as digoxin.
  • Radiation – High doses of radiation can be lethal and lead to radiation poisoning and ultimately death. Without it however, we wouldn’t have much of the imaging equipment we have today. Radiation is also an important part of many cancer treatments.
  • Yew Plant – Every part of the Yew Plant is highly poisonous to humans. But in the right quantity, there is a great benefit to fighting certain types of cancers. Yew is also used in some medicines that help keep arteries from narrowing after the placement of a heart stent.
  • Snake Venom – If you are a student with us in Arizona you are probably very familiar with venomous snakes and try to avoid them. Snake venom has been used to treat high blood pressure, heart failure, and even diabetes-related kidney problems.
  There are many other interesting and sometimes dangerous substances used in modern medicine. If you are ready to learn more about medicine and start working towards your new career in healthcare visit our website at May classes are enrolling now.

3 Market Data Points That Mean Zip to a Medical Office Assistant

Up or Down, Markets Don't Impact the Demand for Medical Office Assistants

Up or Down, Markets Don’t Impact the Demand for Medical Office Assistants

People training with the Allen School to start a new career as a medical office assistant have a lot of things to be concerned about when it comes to economic and investment market indicators.  Things like “which US cities see the most robust job growth” and “where housing costs are lowest” when they’re deciding where to begin their new, lucrative careers.But here are three things the market is telling us today that don’t amount to a hill of beans for a newly minted medical office assistant.
  1. US Factory Orders Advance 1.8% 
    The truth of the matter is, that whether or not the manufacturing sector of the US economy is booming or slumping, folks will always need to go to their doctor for everything from their annual physicals to treatments for seasonal afflictions like Flu and the common cold.  In fact, there are literally thousands of ailments and afflictions keeping medical offices humming regardless of factory output.
  2. Oil’s Downtrend Seems to be Ending
    We all know that the price at the pump has come down significantly.  The price of oil most definitely has a real and noticeable effect on economic output.  But do you know what isn’t affected by low oil prices?  Instances of swimmer’s ear, plantar’s warts, hay fever, acid reflux and countless other ailments that keep medical offices humming regardless of the price of crude.
  3. Housing Data Beats Market Expectations
    Do renters get sick more or less often than those who own their own home?  Guess what, it doesn’t matter!  Whether more people are pouring money into homeownership or living in frugal rental properties, they will all require medical attention at roughly the same rate as statistically speaking.   Ergo, the whims of the housing market do nothing to influence the extent to which medical offices hum with activity.
Perhaps you’re seeing the pattern here.  The field of medicine, including the job of medical office assistant, is mostly immune to the ebb and flow of economic changes.  This is why it is such a stable field to work in and why people seek to earn their degree as a medical office assistant with the Allen School.  

Are you afraid to go back to school in the New Year?

Are you afraid to go back to school in the New Year?

Create a ‘Why Statement’ to help fight the fear about going back to school. How do you feel about going back to school? Do you dream where it might take your career?  If you fear that because you are a working mom you won’t have the time or energy to go back to school. But fear has this funny way of holding us back from things that could be exceptional for us. You can think of many reasons not to take on this challenge like the additional workload, the time and energy it’ll take, and, the biggest one is the fear of failure.

How can you put these fearful thoughts aside and truly judge if it’s time for you to go back to school? School should give you something you’re missing. Why do you want to go back to school?  What is missing in your life right now that school could provide? What will furthering your education bring you? A promotion, growing your competency about the work you do, or perhaps changing your career track?  When you can articulate your reason or your “Why statement” you can use it to fight back your fear. When you begin to doubt yourself, remember your “why statement” to leave your fearful thoughts behind.

Get Your Support System to Back You Up

There will be times when you need help with your home life responsibilities. To avoid feeling overwhelmed by the extra workload think about who is your support system and how they can help you accomplish your goals? Identify what you need help with. Will you do homework at night, early mornings, or on the weekends at the library?

Next, get your support system on board. People in your support system are people like ​your spouse, partner, parents, neighbors, kids, and friends. Share with them why you’re going back to school. Then share any areas you need help with. You’ll feel less fear knowing that your support system has your back.

Find Extra Time Blocks in Your Day

Do you feel like you won’t have enough time or energy to do homework? Then try this.  Throughout your day tomorrow make it a priority to look for small blocks of free time. Did you spend too much time on social media during lunch? You could do work then.

Keep a lookout for these blocks of time where you could give up something to make room for school work. School won’t last forever and making some sacrifices will be worth it.

It’s hard to contain excitement and anxiety over what will happen once you get that degree or certificate. But all good things come to those who wait or work hard.

When fearful thoughts creep up when you think about going back to school, take a deep breath and put them aside. You have many options for making it work for you and you could reap some big benefits if you go for it. Following these tips is a way to “go the extra mile”. If you follow these guidelines, you can improve your approach to going back to school.

Are you ready to start working towards a new career? Contact the Allen School today! We are enrolling now for our winter classes and cannot wait for you to become part of the Allen School family. Visit to learn more.

-Allen School

5 Tips to Help You Stay Healthy This Winter

The weather outside may be cold and dreary but as a future healthcare provider it’s important to stay healthy and fit all year round. You not only owe it to yourself but also to your patients and their families. Here are five easy ways to keep yourself in top form this winter. 
  1. Get your flu shot
  2. Carry your own pens so you don’t need to worry if others have washed their hands
  3. Sanitize, sanitize, sanitize your hands
  4. Take your vitamins
  5. Keep moving, don’t let the winter weather turn you into a couch potato.
Winter is also a great time to start working on more than just your health. There’s no better time to start working towards a great career in healthcare. In just nine months you may have a bright new career as a Medical Assistant. For more information please visit our website  

The New Year Brings a New Career in Medical Assisting

The New Year Brings a New Career in Medical Assisting

The New Year is traditionally a time for change, promises, goal setting and resolutions. Some of them personal, and some professional. Some realistic… and some made with the best of intentions.

Tired of doing the same old thing month after month at work? Looking to move into a role where you can thrive in doing something you love, or contribute back to society? If your New Year goal is to change careers, make the most of your New Year’s goal-setting by motivating yourself to put a plan in place.


If you really want to make this year count towards your career goals, you need to think carefully about what it is you want. Between all the social happenings of the festive season, take some time out just for you and think about your career calling.

If you need a little help getting the ball rolling, consider:

  • What did you want to be when you grew up? Maybe a doctor, lawyer, accountant, nurse, Medical Assistant or just working in the healthcare field.
  • What did you love to do as a child, or wished you had more time for now
  • What kind of job would you do if money wasn’t an issue?
  • What careers in healthcare do you always find yourself reading and thinking about

Dedicating time to really think about what you want to do is the crucial first step to a successful career change. For nearly 60 years the Allen School of Health Sciences has assisted and trained thousands of people in their new careers in healthcare.


Are you lucky enough to know what it is you want to do for the rest of your working life? Thinking and dreaming about it is important, but you’ve also got to be prepared to transfer that dream into a plan and make it a reality. It’s time to start researching how you’re going to get yourself into a position to land that much-coveted career.

Read everything you can about leaders in the healthcare industry and follow their example. What did they do to get to where they are? And what do you need to do to make your career change happen?


Why not make a New Year resolution to commit to upskilling your way into your new career in healthcare?

Enroll in a relevant program that will teach you the tools of the trade. Ensure you will receive hands on learning that will give you real world experience and insight. Look for a program that has an externship component. It’s a great way to develop relevant transferable skills, such as anatomy, phlebotomy or learning how to administer an EKG.

Perpetual motion

One of the greatest stumbling blocks for people making any kind of New Year resolution is the loss of momentum and motivation as the year wears on. There is never a good time to change careers or go back to school. Life happens!! Make regular dates with yourself to assess your career changing progress and adjust your goals to stay on track. The one thing in life you can’t replace is time.

Sign up here and learn about our accelerated certificates get the skills and resources healthcare professionals are seeking!

5 Tips to Help You Stay Healthy This Winter – Part 2

The weather outside may be cold and dreary but as a future healthcare provider it’s important to stay healthy and fit all year round. You not only owe it to yourself but also to your patients and their families. Here are five easy ways to keep yourself in top form this winter. 
  1. Get your flu shot – Don’t put it off either, flu shots are a safe and effective way to avoid this particular disease, after all who likes to have the flu?
  2. Carry your own pens – And Kleenex, just about everything, then you don’t have to worry about if other people have washed their hands.
  3. Sanitize, sanitize, sanitize your hands – and wash them too. One of the easiest ways to prevent contamination is to keep your hands clean.
  4. Take your vitamins – Give your body the boost it needs to hopefully stay ahead of any illness.
  5. Keep moving – Don’t let the winter weather turn you into a couch potato. It can be tempting to just curl up on the couch in front of the TV, but exercise is just as important in the cold months as it is the rest of the year.
Winter is also a great time to start working on more than just your health. There’s no better time to start working towards a great career in healthcare. In just nine months you may have a bright new career as a Medical Assistant. Classes are enrolling now for January 2019. Join our first class of the year and at this time next year, you could have an exciting new career. For more information please visit our website