Healthcare professionals are commonly focused solely on taking care of patient’s healthcare needs. However, at the Allen School of Health Sciences we want our Medical Assistant and Nurse Assistant students to be well rounded and provide patients with the ultimate customer experience. Patients should be treated as customers. Excellent customer service can contribute to patients returning for future visits. The following tips can help ensure a great customer experience for patients:
- Greet – Welcome every patient that visits with a smile and simple open ended question.
- Courtesy – Always be courteous to every patient. Treat them how you would like to be treated.
- Manners – Use them! Make sure you are being respectful with your word choice and body language.
- The Customer is Always Right – This term is heard a lot among people that work in a customer focused career. No matter what, do not argue with a patient even if they are incorrect. Clearly and professionally communicate your point.
- Thank You – Never forget to thank patients for coming in for their appointment visit. A simple “thank you” goes a long way and it is greatly appreciated.