Heidi Issac testimony MIBC

Heidi Issac

Medical Insurance Billing and Coding

Graduate - August 2011

Heidi is a recent graduate who has begun working in the medical billing and coding profession. With the help of the Allen School, she was able to find the perfect opportunity for her and land the job of her dreams. Here is Heidi’s story: I was very apprehensive about going back to school after 18 years. I was so pleasantly surprised at how easy and comfortable the Allen school made the transition for me. While the online medical billing courses were challenging, the instructors were there every step of the way to offer support whenever I needed it. They really worked hard to help me understand the material and succeed in each class. The Career Services department also provided me an incredible amount of support. Until the Allen School, I had never even had a resume or been to a job fair. With the encouragement of my career counselor, Suzanna, she helped to prepare and send me to my first job fair. Suzanna helped me to know what to wear and guided me until I felt confident that I could handle it on my own. It turned out to be the best thing I had done in years. The first person I spoke to at the job fair turned out to be one of the most important conversations of my life. The woman and I chatted for a few minutes and the medical job she was looking to fill sounded perfect for me. I called Suzanna as soon as I was home and asked her to follow-up on it for me. She called them the very next day and told them all about what I had learned at the Allen School. Within a couple of days, the company called me to schedule a phone interview. The Director of Billing interviewed me and mentioned that my counselor, Suzanna, had contacted her and spoke very highly of me. Because she was so impressed with the skill set all of us students had, the Director also mentioned wanting to contact other Allen School students about offering internships. My phone interview was on a Monday and I was asked to come in for a face-to-face interview on Wednesday. I officially started working my first job in the medical field the very next Wednesday. My new job is amazing! I work for Medical Diagnostic Laboratories, LLC in the medical billing department. My title is Accounts Receivable Specialist. Basically, I take denied insurance claims, figure out why they were denied and fix them so that the company can be paid for their services. This company is amazing to work for and the people are extremely friendly and supportive. It is so gratifying to have a career I can be proud of. The time and effort I spent at the Allen School has paid off for me in so many ways—I can never say thank you enough to my wonderful instructors, classmates and especially Suzanna for all of your love and support.