The Important Role Of The Medical Assistant

In the healthcare field, many different roles are integral to the health and well-being of patients. Although many people initially think of doctors and specialists as the most essential positions in the field, many other positions are equally critical – such as medical assistants.

The role of a medical assistant stands out due to its significant importance in balancing administrative and clinical tasks, juggling a wide range of responsibilities to support other professionals, and, ultimately, caring for patients.

Medical Assistants Fulfill Many Important Roles in Healthcare

Medical assistants are the backbone of medical facilities, residential care homes, and other healthcare offices, ensuring smooth operations and top-notch patient care. They are a vital part of healthcare facilities and allow both clinical and administrative operations to flow harmoniously.

So, exactly what is the role of a medical assistant? In truth, it’s a long and diverse list, each one as important as the last. The many responsibilities of medical assistants are all tied to a singular goal: to ensure that patients receive the utmost care and that healthcare providers are able to function effectively.

Here’s a comprehensive look at the many roles they play:

  • Patient Communication: More than just conversing, medical assistants play an instrumental role in patient education. They often find themselves explaining procedures, post-visit care instructions, or the importance of medication schedules. Their ability to simplify complex medical jargon into digestible information can greatly improve patient compliance and overall health outcomes. Furthermore, their interactions can determine the tone of the patient’s entire experience, making each patient feel heard, understood, and valued.
  • Administrative Assistance: Beyond the typical duties of appointment scheduling or record-keeping, medical assistants are also crucial in the realm of insurance. They verify insurance details, ensuring that billing processes are smooth and transparent. They might also handle correspondence between medical facilities, ensuring the timely transfer of important medical documents, lab results, or patient records.
  • Clinical Duties: Medical assistants often serve as the right hand to physicians during examinations, ensuring that all necessary tools are at the ready and assisting with minor procedures when needed. Their presence can also be vital in patient preparation, making sure that patients are comfortable and informed before any procedure. In many settings, they’re also responsible for collecting and preparing laboratory specimens or performing basic laboratory tests.
  • Tech-Savvy Efficiency: With the increasing digitalization of healthcare, medical assistants often find themselves at the intersection of technology and patient care. They manage electronic health records, ensuring that the data is accurate, up-to-date, and easily accessible to doctors and other healthcare providers. This skill set also extends to operating various medical instruments and software, further elevating their indispensable nature in the modern healthcare setup.
  • Health Education: While not often emphasized, medical assistants also play a role in health education. Whether it’s advising on the benefits of a flu shot during flu season, guiding on dietary considerations, or emphasizing the importance of regular screenings, their advice can influence patients to make healthier choices.

As the healthcare landscape continually evolves, the role of medical assistants adapts and grows, making them more integral than ever. Their versatility, adaptability, and dedication ensure that no day is ever the same and that they’re always at the forefront of patient care.

Adapting Roles: How the Setting Influences a Medical Assistant’s Responsibilities

The role of a medical assistant is versatile, and its specifics can shift dramatically depending on the healthcare setting.

Here’s a snapshot of how their duties can vary across different environments:

  • Diagnostic Centers: In these bustling settings, medical assistants often wear multiple hats. They might assist with patient admissions, manage emergency room logistics, or help in specialized departments like radiology or pediatrics. Their role might be more dynamic, dealing with a broader range of medical conditions and emergencies.
  • Doctor’s Offices: Here, medical assistants frequently engage in both front-end (reception, appointment scheduling) and back-end duties (assisting with patient exams). They might also be responsible for lab work, such as drawing blood or managing samples for tests.
  • Residential Care Homes: In environments like assisted living or long-term care facilities, medical assistants might be more involved in patient monitoring, medication administration, and coordinating with a team of care providers to ensure residents’ well-being.
  • Specialist Clinics: Whether it’s a cardiologist, dermatologist, or an orthopedic doctor, medical assistants in specialized clinics might have more tailored responsibilities. For instance, in a dermatologist’s office, they might assist with skin treatments or biopsies, whereas in an orthopedic setting, they could be setting up equipment for joint scans.

The setting not only influences their daily tasks but also shapes their interactions, the pace of their work, and the challenges they face, highlighting the adaptability and diverse skill sets of medical assistants.

What is the Most Important Role of a Medical Assistant?

While the roles we’ve discussed are all integral, determining the most important can be subjective. However, many argue that their most impactful role lies in the unique intersection of their duties: enhancing the overall patient experience.

Medical assistants not only bridge the gap between doctors and patients, streamlining communication, but they also provide emotional support. Their presence can calm a nervous patient, clarify any ambiguities, and provide solace in challenging times. The tangible skills they bring to the table, combined with their interpersonal qualities, make them indispensable.

In essence, the role of a medical assistant is not just about executing tasks but about forging connections, building trust, and elevating the holistic care a patient receives.

Pursue a Career as a Medical Assistant Starting Today

If the roles and impacts described resonate with you, perhaps you’re considering the career and wondering, “Why be a medical assistant?” Being a medical assistant offers a unique opportunity to make a profound difference in countless lives. They are present in the thick of things, working closely with patients, doctors, and other healthcare professionals.

For those intrigued by the world of medicine but not keen on spending years in medical or nursing school, becoming a medical assistant offers an excellent avenue. It’s a chance to delve into the healthcare field, gain invaluable experience, and contribute meaningfully without the extended training period of some other professions.

If you’re considering this career path, the Allen School of Health Sciences offers a comprehensive program, equipping students with the skills, knowledge, and hands-on experience necessary to excel. Our campuses in Brooklyn, NY, Jamaica, NY, and Phoenix, AZ, offer training that seamlessly blends theoretical knowledge with practical skills.

The field of healthcare is vast, dynamic, and incredibly rewarding. If you’re driven by a passion for helping others, and you value both the clinical and human aspects of care, the role of a medical assistant might be your calling. Contact the Allen School today and embark on a journey that promises not just a career but a chance to make a tangible difference every single day.

Why You Should Pursue a Career as a Medical Assistant

Choosing the perfect career can be one of the most difficult choices you’ll ever make. While you may want to do something fulfilling and rewarding, you still want to be able to advance and comfortably pay your bills. Oftentimes, finding a job that satisfies all the requirements on your checklist can seem impossible. However, with a career as a medical assistant, you can enjoy all the positives you want out of a career in medicine without the negatives so often associated with the industry.


Most medical careers come with a daunting amount of schooling and training just to receive the degree you need to get the job you want. This schooling can often cripple new graduates with debt and bills in the years following their graduation, preventing them from truly enjoying their new career. Unlike receiving a doctorate of medicine, becoming certified as a medical assistant comes relatively easily. The certification required to become a medical assistant can be achieved in as little as two years. That means less debt and less time spent worrying over your finances.


There are a few industries that are absolutely vital to the wellness of civilization. Education, trades and, most certainly, medicine are all required to keep society functioning as usual. By pursuing a career as a medical assistant, you offer yourself the stability of a position that is always in demand. With an increasing global population and more widely accessible health care options, you’ll have the opportunity to work in a variety of environments, such as hospitals, clinics and private care offices. As Baby Boomers, the largest generation ever recorded, begin to age, they require more medical attention. This is creating a boon in the medical industry that can boost your job prospects and provide you with more opportunities for growth within your company or health care facility.


As a medical assistant you won’t have to be subjected to the long hours and grueling shifts of hospital nurses or doctors. While those opportunities are most certainly available to you if you choose to advance on to new medical fields, medical assistants can enjoy the flexible schedule they’d expect of a standard full-time job. In private clinics, medical assistants are required to work during clinic hours only. No late-night calls and no working holidays. You have time to disconnect and unwind.


There’s nothing quite like an earnest “thank you” from a patient to make you feel validated in your career. For any compassionate, caring and helpful person who aims to build honest relationships with their patients, becoming a medical assistant is a perfect fit. Working alongside and learning from physicians can be inspirational and can convince you to continue looking for opportunities to advance in medicine. Medical assistants enjoy an unerring pride in their work that comes from the dedication and care they provide their patients.

Begin Your New Career at The Allen School

If you’re looking for a new and rewarding career in the medical field, it’s time to enroll for your medical assistant certification program at The Allen School. To learn more about certification requirements, contact us online or call 1-888-429-0046.

How to Become a Successful Medical Assistant

successful medical assistant Working as a medical assistant means wearing a lot of hats while you’re at work. With so much to do, it’s easy to get mixed up. Though it’s fine to have an adjustment period for a new position, you’re still expected to conduct yourself as a medical professional immediately. After all, a medical assistant could be the difference between a smoothly-run or chaotic office.

Medical Knowledge

By working in a medical environment, you are automatically making a commitment to your colleagues and patients that you are able to understand and carry out standard medical procedures. Although it may seem obvious, as a medical assistant, you are expected to have an in-depth knowledge of medical practice. Some of the most common technical duties include:
  • Recording Medical Histories
  • Exam Preparation
  • Drawing Blood
  • Explaining Treatment Options
  • Administering Injections
  • Checking Vital Signs
  • Lab Specimen Collection

Bedside Manner

As a medical assistant you can expect a large portion of your day to be spent with patients. These patients may be nervous, scared or in pain and, it is your duty to provide a pleasant experience for them. By flexing your customer service muscles, you can calm distraught patients and make the exam easier for your provider. Being an honest but empathetic medical assistant will assure your patients that you know what you’re doing and they have nothing to worry about. Once these patients are calm and collected, you can then proceed with explaining their treatment.

Details and Administrative

A commonly overlooked area of expertise in the medical assistant profession is recording details and patient records. Organization and neatness is key when typing or writing out a chief complaint report or filing insurance billing records. If any of your notes are handwritten, double-check for spelling and grammar mistakes and make sure the doctor can read your handwriting. That stereotype of messy medical professional handwriting is no more! Make sure all of your complaint records are short and specific and your bookkeeping is impeccable to keep all sensitive information exactly where it should be.

Anticipating the Doctor’s Needs

As you set your patient up in the exam room, don’t forget to think about the physician’s needs. Depending on the patient’s chief complaint, you may need to outfit the room with different materials. For example, if the patient would like the doctor to check the healing of a wound, anticipate what the doctor needs to do in order to examine the patient. You should have the wound undressed when the provider enters with fresh wound dressing and cleaning agents at the ready for the end of the examination. Remember: the doctor is incredibly busy with multiple patients. Do whatever you can to ensure he or she needs to do as little as possible when they enter an exam room. They’ll thank you for it.

Discovering a Career

Medical assistants are the backbone of any practice and can turn a hectic office around with just a few simple behavior changes. To learn more about beginning your career as a medical assistant, contact The Allen School or call 1-888-429-0046.

Top Reasons to Start a Medical Billing and Coding Career

reasons for medical coding career Whether you’re just entering the workforce or you’re contemplating making a career change, there are countless benefits of selecting medical billing and coding as your chosen field. Here are just six of the many reasons this is a career path worth considering.
  1. It’s in demand. The employment outlook for medical billers and coders is expected to increase 15 percent from 2014 to 2024 – a significantly faster rate than the average across all other occupations and industries. Plus, now that more people in the U.S. have access to quality health insurance coverage, the demand for health services and jobs within the health services industry is expected to continue to increase.
  1. You play a critical role in the health care delivery system. Becoming a medical biller and/or coder enables you to play a vital role in the health care industry without needing years of extensive training, having to endure the physical demands of many other health care professions or having to work particularly long/undesirable hours. People in this profession also feel proud knowing they’re part of an industry that helps hundreds and thousands of patients each day.
  1. You have the option to complete your education 100% online. The Allen School of Health Sciences offers online medical billing and coding courses so you can obtain all the skills and knowledge necessary to begin an exciting and rewarding career all without ever leaving the comfort of your home.
  1. It’s flexible. As a medical billing and coding specialist you’ll have the freedom to not only choose whether you work part-time or full-time, but also the environment in which you work. From hospitals and doctor’s offices to outpatient surgery centers and specialty health care clinics, the options are virtually endless. If this unique level of flexibility is something you’ve been searching for in a career, then medical billing and coding may be the perfect choice.
  1. You will keep learning and growing throughout your career. One of the key factors in determining a person’s long-term job satisfaction is having the ability to continue learning, growing and adapting without being overwhelmed or set back by new challenges. This is something you’ll undoubtedly experience in the field of medical billing and coding. Sure, many aspects of this profession are routine in nature, but the constantly evolving coding requirements and best practices regarding Medicare, Medicaid and insurance billing will keep you alert, active and constantly growing as a professional.
  1. It’s easier to master than you may think. Many people have the tendency to assume this profession is quite difficult simply because the title contains the words “billing” and “coding,” which often brings to mind professions involving math, accountancy, computer coding, etc. In reality, this career field is far easier to master and enter than many people realize. Click here to see for yourself!
Looking for a Way to Get Into the Health Care Industry? You’ve come to the right place! To learn more about the Allen School of Health Sciences’ top-notch online medical billing and coding program or to begin the application process, contact us online today to get started. We hope you’ll give us the opportunity to make you our next great success story!  

Why Medical Coding is Not Hard

Updated August 17, 2021 When people hear the term “coding” they often think of complex mathematics, computer coding, genetic coding, or a number of other extremely challenging subjects. For this reason, many people mistakenly assume that medical coding must also be an incredibly difficult topic and career. In reality, it’s far more attainable than most people realize. If you’re interested in pursuing a career in medical coding and/or billing but feel intimidated for any reason whatsoever, take this moment to learn more about the field and why it may not be as difficult as you think. medical coding easy

First Thing’s First: What Is Medical Coding?

Medical coders play a critical role in the processing of patient health records. After a patient receives medical care – whether, in a hospital, doctor’s office, outpatient clinic, or anywhere else – the medical coder begins converting these medical services into specific codes so a claim can be submitted for payment. Medical billers then track that claim to ensure the health care facility receives reimbursement for the services rendered. These medical coding and billing responsibilities are typically combined into one position but can be broken down into two separate jobs for larger medical facilities. Medical coders and billers help ensure the services provided during medical visits are categorized correctly, which is imperative when it comes time to submit, bill, and process insurance claims.

Which Aspects of Medical Coding Are Most Difficult?

One of the most difficult aspects of medical coding is knowing the thousands of codes from numerous code sets that are updated on a regular basis. Additionally, because medical coders are required to convert complex medical notes and information into specific, clearly defined codes, people in this career field must have a basic understanding of health-related subjects such as anatomy, physiology, and medical terminology. If you’re starting to feel overwhelmed by these challenges, rest assured there are silver linings to both. First, it’s important to know that medical coders don’t actually have to memorize all of these codes. Instead, they utilize reference codebooks and software programs to ensure accurate coding assignments are made. Second, you won’t need to be a full-blown expert in these healthy subjects; you just need to have a basic knowledge of them. All the information you need to succeed in this field will be taught in your medical billing and/or coding program.

How to Determine if This Field Is a Good Fit for You

If you’re a motivated, detail-oriented individual who’s looking for an in-demand career that’s essential to the health care industry and is challenging but manageable, medical coding may be a great fit for you. Because medical coders utilize complex computer software programs, individuals looking to make their way into this field must possess strong keyboard and computer skills and be willing and able to master the software components of this job. With employment rates projected to increase by 15% from 2014 to 2024 – a significantly faster growth rate than the average for most occupations – it’s certainly an attractive career field, both for individuals who are just making their way into the workforce as well as those considering a career change.

Ready to Start Mastering Medical Coding?

The Allen School of Health Sciences offers a top-notch online medical billing and coding program that will equip you with the skills, training, and knowledge you need to begin an exciting career in health care, all without ever leaving the comfort of your own home. This program will also fully prepare you to utilize the new ICD-10 coding system (which only recently went into effect nationwide) with ease. For more information about this in-demand career field or to begin the application process today, contact us online. We look forward to making you our next great success story! CONTACT US

Medical Billing and Coding Tips

Working as a medical insurance biller and coder can be a rewarding career path, though some may find it challenging. Success requires meticulous attention to important details and keeping up with industry-standard acronyms and policies. Even seasoned professionals can make mistakes from time to time. But, despite the occasional difficulties, billing and coding can be a fairly straightforward process as long as you take the time to do everything accurately and precisely. Here are a few tips to keep you level-headed when you’re knee-deep in codes!

Check Patient Information and Insurance

Patient demographics and other important information should be gathered immediately upon arrival. If you don’t already, enforce a rule where all patients must show government-issued identification so you can copy and keep a record of it on-file. Above all else, be sure that any patient information you enter is completely accurate. An analysis done by NerdWallet in 2013 found that roughly 49% of audited medical bills contained errors and that some medical centers incorrectly entered more than 80% of Medicare claims. What’s the number one reason most medical billing claims get denied? Not properly verifying insurance information. It’s always best to directly call an insurance provider to check for deductibles, copayments and verify effective dates of coverage.

Know Your Codes

One of the most important things to know when coding is, of course, the codes. A billing or coding job is full of different acronyms and abbreviations for a variety of companies, policies and procedures. While you can’t be expected to memorize every single one, it’s best to familiarize yourself with the most common:
  • CMS (Centers for Medicare & Medicaid Services): The division of the United States Department of Health and Human Services that administers Medicare, Medicaid and the Children’s Health Insurance Program.
  • EDI (Electronic Data Interchange): The electronic systems that carry claims to a central clearinghouse for distribution to individual carriers.
  • EOB (Explanation of Benefits). A document, issued by the insurance company in response to a claim submission, that outlines what services are covered (or not) and at what level of reimbursement. Each payer has their own EOB form.
  • HIPAA (Health Insurance Portability and Accountability Act): The law, sometimes called the Privacy rule, outlining how certain entities like health plans or clearinghouses can use or disclose personal health information. Under HIPAA, patients must be allowed access to their medical records.
  • HMO (Health Maintenance Organization): A health management plan that requires the patient use a primary care physician. In HMOs, patients must seek treatment from the primary physician first, who, if they feel the situation warrants it, can refer the patient to a specialist within the network.
  • POS (Point of Service): A health insurance plan that offers the low cost of HMOs if the patient sees only in-network providers.
  • PPO (Preferred Provider Organization): A health management plan that allows patients to visit any providers contracted with their insurance companies. If the patient visits a non-contracted provider, the claim is considered out-of-network.
  • WC (Workers’ Compensation): U.S. Department of Labor program that insures employees who are injured at work.
Each medical office may use their own codes depending on their area of expertise, but the ones listed above are generally standard across the field. Be sure to keep up to date with the latest coding practices so you’ll never be confused when something unfamiliar shows up on your desk.


Although you may have a few days of lee-way before you’re required to code and send off an insurance claim, it’s best not to delay. Review the medical documentation as soon as you receive it, so you can contact the physician if you find any errors. Similarly, set aside time every day to review the accounts receivable reports to ensure all claims and their respective accounts are accurate. Whether a claim goes directly to a payer or to a clearinghouse, there’s always the possibility it will get stuck somewhere along the way. Be prepared to sort out the problem as quickly as possible, but always remember there is a real person on the other side. Politeness and cooperation will get you far; friendliness yields results! If medical billing and coding seems like the job for you, contact the Allen School of Health Sciences today. With our Medical Billing and Coding online courses, you can complete your training conveniently from home. You’ll be prepared to take on the responsibility of processing patient data, medical records and billing both patients and insurance companies. We will also fully prepare you to utilize the new ICD-10 coding system that recently went into effect across the nation. medical billing and coding infographic